IS

MURRAY, KYLE B.

Topic Weight Topic Terms
0.164 interface user users interaction design visual interfaces human-computer navigation human need cues studies guidelines laboratory
0.158 perceived results study field individual support effects microcomputer pressure external usefulness test psychological obligations characteristics
0.126 behavior behaviors behavioral study individuals affect model outcomes psychological individual responses negative influence explain hypotheses
0.113 market competition competitive network markets firms products competing competitor differentiation advantage competitors presence dominant structure
0.104 choice type functions nature paper literature particular implications function examine specific choices extent theoretical design

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HŠubl, Gerald 1 Murray, Kyle B. 1
consumer choice 1 ease of use 1 human capital 1 Interface preferences 1
psychological reactance 1 psychological theory 1 usability 1 user skills 1
user based learning 1

Articles (1)

FREEDOM OF CHOICE, EASE OF USE, AND THE FORMATION OF INTERFACE PREFERENCES. (MIS Quarterly, 2011)
Authors: Abstract:
    How does users' freedom of choice, or the lack thereof, affect interface preferences? The research reported in this article approaches this question from two theoretical perspectives. The first of these argues that an interface with a dominant market share benefits from the absence of competition because users acquire skills that are specific to that particular interface, which in turn reduces the probability that they will switch to a new competitor interface in the future. By contrast, the second perspective proposes that the advantage that a market leader has in being able to install a set of non-transferable skills in its user base is offset by a psychological force that causes humans to react against perceived constraints on their freedom of choice. We test a research model that incorporates the key predictions of these two theoretical perspectives in an experiment involving consequential interface choices. We find strong support for the second perspective, which builds upon the theory of psychological reactance.